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CYTONEXT

A-23-06, Menara UOA Bangsar,, No. 5 Jalan Bangsar Utama 1,, Kuala Lumpur, - 59000

Shipping Policy

Orders will be shipped out from our warehouse within 1-3 business days upon confirmation of order. Orders placed on Saturday, Sunday or public holidays (Malaysia & Singapore) will be processed on the following business day. Orders may take longer to process during holiday seasons. Shipping information cannot be changed or updated once the order has been processed and shipped from our facility. Please make sure your delivery information is correct before making payment. Our warehouse located in Kuala Lumpur, Malaysia.

We provide international shipping, and all shipping will be made from Malaysia to respective destination according to order’s shipping information. You will receive your order within one-week time (subjected to customs clearance).

Refund Policy

Should you wish to have a refund, send us an email to sarah@cytonext.com within 7 days of your purchase. However, we cannot accept products that have been used or tampered with for refund. We will provide a refund authorization and mailing details upon confirming eligibility. Any refunds will be processed upon receipt of the returned item(s) and made via your original form of payment. Only items purchased on Health Fiesta E-Shop may be accepted for refund. You are responsible for paying your own shipping costs when returning the item.

Cancellation / Return / Exchange Policy

If you wish to make a return, please send us an email to sarah@cytonext.com within 10 days of your purchase. However, we cannot accept products that have been heavily used, emptied, nearly emptied or tampered with for refunds or exchanges. We will provide a return authorization and mailing details upon confirming eligibility. Any refunds will be processed upon receipt of the returned item(s) and made via your original form of payment. Only items purchased on Health Fiesta E-Shop may be accepted for return or exchange. You are responsible for paying your own shipping costs when returning the item.